Pricing and SLA
FluxCRM pricing and SLA: a subscription per plan, accounts above the package and clear availability targets
What the subscription and deployment cost, what is in each plan, which add-ons you can buy, and what we promise for availability and response times.
You pay a subscription per plan plus PLN 99 a month for each account above three; 99.0% availability and a 4 working hour response to an outage are the target in every plan.
Plans
Prices are net; 23% VAT is added to the amounts. The subscription is monthly and deployment is paid once. Every plan is a separate instance in the EU with its own database, key and domain. Annual billing: you pay for 10 months out of 12.
| Plan | For whom | Monthly subscription | Accounts included | Each additional account | Account limit | Deployment (one-off) |
|---|---|---|---|---|---|---|
| Pilot | a company that wants to try FluxCRM on its own enquiries | PLN 0, 14 days | 3 | none above 3 | 3 | PLN 0 |
| Ready CRM | a small sales company: leads from mail, a form and webhooks | PLN 499 | 3 | PLN 99 | 25 | PLN 1 |
| With integrations | a team that connects the CRM to invoices, payments, calendar and telephony | PLN 1,490 | 3 | PLN 99 | 200 | PLN 1 |
What the plans include:
- Pilot: 14 days on your own instance, no commitment; mail and a form as sources; a review with metrics after 2 weeks and a decision; we return or delete the data on request.
- Ready CRM: a separate instance in the EU, data backup every hour; mail (IMAP, Gmail), a web form and a webhook as lead sources; Slack and Teams notifications; an opportunity status calculated from facts and the "Waiting for us" queue; AI reply drafts behind a gate (nothing goes out without a click); an adviser app for the phone.
- With integrations: everything in Ready CRM plus Fakturownia, Stripe, Calendly and Cal.com, Google Analytics 4 and Meta Pixel, Trello, ClickUp and Jira, SMS and telephony; more instance resources (1 GB of memory, 50 GB of disk) and up to 200 accounts.
When the account limit is exceeded we propose a higher plan; after the end date of the pilot the instance keeps working, and nothing is blocked without warning and the customer's consent.
Tiers
Three tiers, net prices (23% VAT is added to the amounts). Start and Pro are the subscription plans from the table above, Implementation is the package for loan brokers: a one-off deployment and the subscription of the plan with integrations.
| Tier | Subscription per month | Deployment (one-off) | Account limit | AI agent limit | Outage response (working hours) |
|---|---|---|---|---|---|
| Start | PLN 499 | PLN 1 | 25 | 3 | up to 8 (1 working day) |
| Pro | PLN 1,490 | PLN 1 | 200 | 10 | up to 4 |
| Implementation for brokers | PLN 1,490 | PLN 18,000 | 200 | 20 | up to 1 |
Working hours are working days from 9:00 to 17:00. The agent limit is the number of AI agents switched on at once; every draft still goes through the approval gate.
Add-ons
Add-ons are billed monthly, per instance.
| Add-on | Net price |
|---|---|
| AI assessment of salespeople from notes, texts, emails and calls | PLN 199 |
| Email and text drafts matched to the customer's situation | PLN 99 |
Features based on an AI model are off by default and we switch them on only after the customer's consent; the instance shows its own cost counter and call limits.
Billing
- Invoice. We issue an invoice for the subscription with 23% VAT, payable within 14 days of issue. The subscription can be billed monthly or annually for the price of 10 months.
- Contract. For an indefinite period, with 30 days' notice, effective at the end of the month.
- End of cooperation. After termination we hand over a complete data export (JSON and CSV), and after you collect it we delete the instance according to the processing agreement.
SLA
The values below are operational targets, the same in every tier except the response time. Binding values and compensation are set by the contract.
| Measure | Target |
|---|---|
| Availability of the panel and API in a month | 99.0% (excluding maintenance windows) |
| Maintenance window | up to 4 hours a month, announced, outside the customer team's working hours |
| Response to an outage | Start within 8 working hours, Pro within 4 working hours, Implementation within 1 working hour; workaround or restore within 1 working day |
| Response to an important defect | within 1 working day; fix within 3 working days |
| RPO (maximum data loss) | up to 1 hour |
| RTO (restore after a server failure) | up to 4 hours |
| Backup restorability test | once every 7 days, the result is visible in the panel |
The state of the instance is visible in the panel next to the company name, and the public /status page shows component states. Full rules on reporting, severity levels and updates: support and version policy.
What the price does not include
- handling third-party systems (mail, telephony, the customer's website),
- group training outside the add-on and made-to-order changes (priced separately),
- costs of suppliers the customer uses directly (an SMS operator, their own mail server).